Call Centre Team Supervisor for the Portuguese market

Location:
Warszawa, mazowieckie
Area / Department:
Managerowie
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Description of the position:

  • Support in managing a culturally and linguistically diverse team
  • Analysing the ongoing situation and the results of individual business lines, as well as undertaking actions adequate to the results of analyses and set goals
  • Motivating the team and continued striving to improve performance in the qualitative and quantitative sense
  • Administering the schedule of tasks performed by consultants
  • Division of tasks between consultants
  • Ongoing substantive support of consultants and verification of task implementation
  • Reporting the level of task implementation to the manager

Requirements:

  • Education – min. secondary, preferred higher education
  • Knowledge of the Polish language – min. communicative
  • Knowledge of the Portuguese language - min. at C1 level
  • Experience in and knowledge of Call Centre processes (dealing with INB and OUTB sales campaigns)
  • Experience in managing a team based on targets and priorities
  • Good communication skills
  • Knowledge of sales techniques
  • Good knowledge of MS Excel
  • Analytical and logical thinking skills
  • Strong target orientation and focus on teamwork
  • Very good working time organisation skills

We provide:

  • Comprehensive training
  • Flexible working hours
  • Ability to develop managerial skills in a well-knit and ambitious team
  • Potential to be promoted to the position of a Team Leader